Delivery and returns

RETURNS POLICY

If you need to return a full or partial order, send us an email at sales@londonhouserugs.co.uk, we'll get back to you with shipping information. To complete your return, we require a receipt or proof of purchase. 

Our policy lasts 14 days. If notified within 14 days we allow a further 14 days for your item(s) to be returned. If 15 dyas have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-returnable.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

Refunds take between 10-15 working days to be processed. After such time if you have not received the refund contact your bank to check the status of the delay. If this does not resolved your query please contact us at sales@londonhouserugs.co.uk.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@londonhouserugs.co.uk, we'll get back to you with shipping information.

SHIPPING

To return your product please email sales@londonhouserugs.co.uk for shipping information. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.